For citizens

Help and services

What you can expect from KASITDA, what we ask of you in return, and what to do when something goes wrong.

Last reviewed 30 July 2026

What you can expect from us

Clear information about every programme, including who may apply and what it costs.
A reply to any enquiry, complaint or feedback within 72 hours.
Selection on published criteria, applied consistently.
Your personal information handled as described in our privacy policy.
An answer by phone, email or in person if you cannot use this website.

What we ask of you

Give accurate information when you apply — places are limited and misrepresentation costs someone else a seat.
Apply once per programme. Duplicate applications slow processing for everyone.
Tell us if your contact details change, so you do not miss an offer.
Turn up if you accept a place, or release it early so it can be reallocated.
Treat our staff and your fellow participants with respect.

Our services

Digital skills training

Who it is for: Residents of Kano State — students, graduates, artisans, and public servants.
What you get: Structured training from basic digital literacy through to job-ready technical skills, delivered directly and through accredited hubs across the 44 local governments.
How to apply: Register your interest on the home page. We contact you when a cohort opens near you.

Innovation and startup support

Who it is for: Founders, student teams, and innovators building in Kano.
What you get: Hackathons, startup weekends and build-a-thons giving teams mentorship, a deadline, and a route to visibility.
How to apply: Watch the programmes section for open calls, or register interest to be told directly.

Innovation hub accreditation (KDIH)

Who it is for: Organisations operating or establishing an innovation hub in the state.
What you get: Assessment against the Kano Digital Innovation Hubs framework, and accreditation for hubs that meet it.
How to apply: Contact us to request the accreditation pack and begin an assessment.

Support for government institutions

Who it is for: Ministries, departments and agencies of the Kano State Government.
What you get: Advice and standards for digital services, IT infrastructure, data governance and cybersecurity.
How to apply: Write to us on official letterhead, or contact us to arrange a meeting.

Benefits and entitlements

KASITDA's citizen-facing training programmes are funded by the Kano State Government and are free to participants. Where a particular programme carries a cost — for example a professional certification examination paid to an external body — that cost is stated in the call for applications before you apply, never afterwards.

Depending on the programme, participants may also receive learning materials, a certificate of completion, transport support for in-person sessions, and introductions to employers or hubs. What is included is listed in each call for applications.

We never ask you to pay for a place

No KASITDA officer, partner or agent is authorised to request payment in exchange for selection onto a programme. If anyone asks you to pay, do not pay. Report it immediately on (234) 903 322 2444 or through the feedback form.

Forms

Applications open on a rolling basis and each programme uses its own form, published with its call for applications. To be told when the next one opens, register your interest on the get involved page.

If you cannot complete a form online, we will post or email you a printed copy, or complete it with you over the phone. Call (234) 903 322 2444 or email info@kasitda.kn.gov.ng and ask.

How to make a complaint

If a KASITDA service has fallen short, tell us. Complaints are how we find the problems our own reporting misses, and making one will never affect your standing in any programme.

Tell us what happened. Use the feedback form and choose A complaint about a service, or call (234) 903 322 2444, or write to Kano State Government House, Kano, Nigeria. Include dates, names if you have them, and what outcome you are looking for.
We acknowledge it within 72 hours. The acknowledgement carries a reference number — keep it, and quote it if you contact us again about the same matter.
An officer investigates. Most complaints are resolved within 10 working days. If it will take longer, we tell you why and when to expect an answer.
We give you a written outcome explaining what we found and what we are doing about it.
If you are not satisfied, ask for the matter to be escalated to the Director General's office, quoting your reference number.

Explanatory notes and policies

The agency's work is guided by the Kano State Digital Transformation Agenda 2025–2030, the KASITDA Strategic Roadmap and Action Plan 2025–2030, and the Kano State Digital Economy Policy. Summaries of each are published in our newsroom, and full documents are available on request until they are published for download here.